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Cape Outdoors Tours (Pty) Ltd trading as Cape Town Tandem Paragliding · Last updated: 30April 2026
This Privacy Policy explains how Cape Outdoors Tours (Pty) Ltd, trading as Cape Town Tandem Paragliding (“CTTP”, “we”, “us”, “our”), collects, uses, shares, and protects your personal information. We are committed to handling your personal information lawfully and in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African law.
This Policy should be read together with our Terms & Conditions and Refund & Cancellation Policy.
The Responsible Party (data controller) for the personal information described in this Policy is:
We collect personal information directly from you, automatically when you interact with our website, and occasionally from limited third-party sources. The categories below describe what we collect at each touchpoint.
Collected when you book a flight, request information, or send us an enquiry:
Collected on the day of the flight via our indemnity form:
Information relating to your health and physical condition is treated as special personal information under POPIA and is subject to additional protections.
We collect:
By signing the indemnity and disclosing this information, you provide your express consent to its processing for the purposes set out in this Policy. You may withdraw consent at any time, but doing so means we may be unable to allow you to participate in the activity.
This information is shared only with the pilot conducting your flight and, where strictly necessary, with our insurer, emergency services, or aviation regulators following an incident.
Payments are processed by our third-party payment providers (currently Paystack, PayGenius, and Yoco). Card and account details are entered directly with these providers and are not stored by CTTP. We retain transaction records (amount, date, payment method, reference number, masked card descriptor) for accounting, refund, and reconciliation purposes.
Tandem paragliding flights are typically photographed and filmed using cameras mounted on the wing or pilot. The following applies to that media:
If you have consented to receive marketing communications from us, we record your preferences and the date and method of consent.
When you visit www.paraglide.co.za, certain information is collected automatically:
| Purpose | Lawful basis |
|---|---|
| Managing your booking, processing payment and refunds | Performance of a contract |
| Conducting your flight safely (weight, health, pilot pairing) | Performance of a contract; explicit consent for special personal information |
| Indemnity, incident records, and insurance | Legal obligation; legitimate interest |
| Tax and accounting records | Legal obligation (e.g. SARS, 5-year retention) |
| Aviation regulatory reporting (typically only following an incident) | Legal obligation |
| Website security, fraud prevention, and anti-spam | Legitimate interest |
| Analytics and service improvement | Legitimate interest; consent (where the cookie banner requires it) |
| Marketing emails and promotional use of media | Consent |
We do not sell your personal information. We share it only with the following recipients, and only to the extent reasonably necessary:
| Recipient | Purpose |
|---|---|
| Paystack, PayGenius, Yoco | Payment processing and refunds |
| PiGi (our booking and operations platform) | Storing and managing booking, indemnity, and operational records |
| WhatsApp / Meta | Messaging where you contact us via WhatsApp |
| Email and communications providers | Sending booking confirmations, reminders, and (with consent) marketing emails |
| Hosting and cloud storage providers | Website hosting, file storage, and backups |
| Analytics, anti-spam and security providers | Site performance, fraud prevention, and bot protection |
| Insurers and professional advisors | Insurance claims, accounting, legal advice |
| SACAA, SAHPA, emergency services, law enforcement | Where required by law or following an incident |
Placeholder — confirm and add any specific named services you use (e.g. hosting provider such as DigitalOcean, email provider such as Google Workspace / Gmail SMTP, review platforms such as Trustindex, advertising platforms such as Google Ads or Meta).
Several of the service providers listed above operate outside South Africa, including in the United States and the European Union. Where personal information is transferred across borders, we take reasonable steps to ensure that it is protected to a standard comparable to POPIA, by:
By using our services or our website, you acknowledge that your personal information may be transferred outside South Africa for these purposes.
We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration, or disclosure. These include:
If we become aware of a security compromise that affects your personal information, we will notify the Information Regulator and, where required by POPIA, affected data subjects, as soon as reasonably possible.
We use cookies and similar technologies on our website. Cookies are small files placed on your device that allow a site to remember information about your visit.
The categories of cookies we may use include:
Placeholder — confirm exactly which of the above are in use on www.paraglide.co.za. POPIA requires consent for non-strictly-necessary cookies. If you do not currently use a cookie consent banner, this is worth adding before publishing this policy.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, and to satisfy our legal, accounting, and regulatory obligations. Indicative retention periods:
We send marketing communications only where this is permitted by law.
Our minimum age for participation is 14 years (see our Terms & Conditions). Anyone under 18 is a minor under South African law. Where a participant is a minor, we collect personal information from a parent or legal guardian, who must consent to the booking, complete and sign the indemnity, and consent to the processing of the minor’s personal information for the purposes set out in this Policy.
Subject to the requirements of POPIA, you have the following rights in respect of your personal information:
To exercise any of these rights, please contact us at info@paraglide.co.za. We may need to verify your identity before acting on your request, and will respond within the timeframes required by POPIA.
We may update this Policy from time to time. The current version will always be available on our website, and the “Last updated” date at the top of this Policy will reflect the date of the most recent change. Where changes are material, we will take reasonable steps to bring them to your attention.
For privacy-related queries, requests, or complaints, please contact us:
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